On Thursday, March 12, 2020, Virgin Voyages made the decision to postpone the Showcase inaugural Season of the Scarlet Lady until July 15, 2020, with the Inaugural Voyage taking place August 7, 2020.
Virgin Voyages is committed to making this change to your plans as convenient and fair as possible, and are offering a range of options from a full refund and a voyage credit to bonus offerings for future sailings.
Virgin is going above and beyond the call to action in combating this pandemic.
Additional information below:
200% in Future Voyage Credit, which can be applied to another sailing, rather than a refund. This is double the value of a Sailor’s existing booking. Sailors can also receive up to $500 in onboard credit,* if you re-book before June 30, 2020. If a Sailor prefers to get a 100% refund** on a voyage fare for an impacted sailing, Virgin Voyages will issue one plus offer a 25% Future Voyage Credit on the value paid to use for a future booking.
As a brand, Virgin has always championed our customers and, most importantly, listened to them. With those principles in mind and based on your feedback, our team has made the very difficult decision to postpone the Showcase Tour launch and an inaugural sailing season for Scarlet Lady until July 15, 2020, with our Maiden Voyage taking place August 7, 2020. The business is well supported, and our partnership between the Virgin Group and Bain Capital means that Virgin Voyages can remain focused on the health and safety of our Sailors and Crew.
-A statement from Richard Brandson and Tom McAlpine
Read the full statement Below