The newest cruise line by Sir Richard Branson and the Virgin Group, Virgin Voyages, has yet again postponed its inaugural season this time until October 15, 2020.
In a letter to Travel Advisors, Virgin explained the extension postponement and more information for sailors on future voyages.
As our most important partners, we wanted to update you first about our recent decision to postpone our sailings through October 15th, 2020 — which your Sailors will be notified about on Thursday, May 21. We’ve been working hard to find a way to set sail by August, but that hasn’t turned out to be possible.
We appreciate how many of your Sailors were excited to sail with us, so we understand how disappointing this news is. But we trust you and your Sailors will understand our decision given the evolving global health challenge we’re all up against.
As of right now, our first sailing is planned for October 16th, 2020, and we’ve rescheduled the Richard’s Birthday Bash sailing for July 14th, 2021. This sailing will still be a once in a lifetime experience for us to have fun, while also continuing our tradition of doing business for good.
To make up for these changes, we’re offering the most flexible and fair options out there for your Sailors. For first-time canceled Sailors, we’ll be auto-crediting double the amount they’ve paid to date toward their voyage fare. And if they book their next sailing before June 30th, we’ll give them up to $500 to spend on board. If they’d prefer a refund, you can call or email us anytime between May 21st and December 31st, 2020. Please know that if a Sailor contacts us directly, we will honor their request and you will still be tied to their booking.
For Sailors who have already received the full 200% in Future Voyage Credit, they will get to keep it. But, if they’d prefer, instead of the 200% Future Voyage Credit, we can refund the full paid amount along with a Future Voyage Credit equal to 25% of the paid voyage fare that can be used on a future sailing.
One day we will get to experienc3e the incredible Scarlet Lady until then we can virtually discover this industry-changing ship by clicking here!